Returns Assistance

Create a Return Label
Germany
Austria
Switzerland
Belgium
Bulgaria
Denmark
Estonia
Finland
France
Ireland
Italy
Croatia
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Romania
Slovakia
Slovenia
Spain
Czech Republic
Hungary
United Kingdom
Cyprus
What to do if my package is damaged or re-packaged by the postal service?
If your package is damaged, please refuse to accept it. It will then automatically be returned to us. Please inform us about the incident so we can take care of it.
My package is marked as delivered, but I have not received it.
If you have not specified a drop-off location, please check with your neighbors to see if someone has accepted the package. If the search is unsuccessful, contact us, and we will get in touch with DHL.
Please note that we cannot take responsibility for losses if the package was delivered to a specified drop-off location.
How can I return items from my order?
Would you like to return one or more items? We offer a 60-day return policy from the date of receipt. Please ensure that returned items are clean and unused. You can find additional information in our returns guidelines.
For deliveries within Germany, a return label is already included in the package. If it is missing, you can easily create a new label on our website under "Returns Assistance."
How can I track the status of my return?
Once we have received and processed your return/complaint, you will receive a confirmation email. Processing a return may take 3-6 business days.
How is a return credited?
The amount will be refunded to the original payment method.
If you chose invoice payment, your updated invoice will be sent to the payment provider after the return is processed. You will then receive a new adjusted invoice.
Are complaints accepted?
Unfortunately, it can happen that an item does not meet our standards. In this case, you can submit a complaint about the item. The complaint period is two years. Please send us pictures of the defective item along with your order number to customerservice@gang-fashion.com.
If possible, we offer a repair service. If repair is not an option and the item is still available, we will offer a replacement. Otherwise, the purchase amount will be credited.