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FAQ
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When can I expect my order?
As soon as your order is shipped, you will receive a shipping confirmation via email.
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What should I do if I receive an incorrect, incomplete, or damaged delivery?
Every item leaving our warehouse is carefully inspected and packed by our team. If you still receive an incorrect or damaged item, please return it with a note on the return form.
Due to system constraints, exchanges are not possible. We encourage you to place a new order in our online shop. -
What should I do if my package arrives damaged or has been repackaged by the postal service?
If your package is damaged, please refuse delivery. It will then automatically be returned to us. Please inform us about the incident so we can take care of it.
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My package is marked as delivered, but I have not received it.
If you have not specified a drop-off location, please check with your neighbors to see if someone has accepted the package. If the search is unsuccessful, contact us, and we will coordinate with DHL.
Please note that we cannot take responsibility for losses if the package was delivered to a specified drop-off location. -
How can I return items from my order?
Would you like to return one or more items? We offer a 60-day return policy from the date of receipt. Please ensure that returned items are clean and unused. You can find additional information in our cancellation policy.
For deliveries within Germany, a return label is already included in the package. If it is missing, you can easily create a new label on our website under "Returns Assistance." -
How can I check the status of my return?
Once we have received and processed your return/complaint, you will receive a confirmation email. Processing a return may take 3-6 business days.
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How is a return credited?
The amount will be refunded to the original payment method.
If you chose invoice payment, your updated invoice will be sent to the payment provider after the return is processed. You will then receive a new adjusted invoice. -
Are complaints accepted?
Unfortunately, it can happen that an item does not meet our standards. In this case, you can submit a complaint about the item. The complaint period is two years. Please send us pictures of the defective item along with your order number to customerservice@gang-fashion.com.
If possible, we offer a repair service. If repair is not an option and the item is still available, we will offer a replacement. Otherwise, the purchase amount will be credited. -
How can I redeem a voucher?
Please always check the voucher terms and conditions. Vouchers cannot be combined. The voucher code must be entered in the shopping cart in the "Vouchers/Coupons" field. Vouchers can only be redeemed once and cannot be added retrospectively. If you cannot apply the voucher, please contact us BEFORE completing your order by phone.
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Partnerships
Are you interested in partnering with us? Feel free to contact us and send an email with the link to your social media page/profile to marketing@gang-fashion.com.
Check out our INSTAGRAM and FACEBOOK pages.
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